What We Do
Define. Translate. Deliver.
KEIGHTYK Group specializes in translating business needs into clear, actionable requirements for technology teams.
Successful solutions start with understanding how teams actually work, capturing the right use cases, defining meaningful user stories, and ensuring business objectives remain at the center of the solution from concept through implementation.
With deep operational experience and technical fluency, we speak the language of both sides: the sales and operations teams defining what the business needs, and the technology teams responsible for bringing that vision to life.
How We Can Help
Process & Workflow Evaluation
Assess current-state team structures, workflows and processes to identify blockers, inefficiencies and opportunities for improvement.
Sales & Operational Effectiveness
Evaluate how sales and service teams use technology, processes and customer insights to identify opportunities to strengthen engagement, productivity and the VIP guest experience.
CRM Optimization
Evaluate CRM data, workflows and functionality to improve customer journeys, increase sales effectiveness and identify opportunities for growth.
System Implementation & Adoption
Translate business needs into clear requirements and user stories, partnering with technical teams through development, testing, launch and user adoption.
Katy Kindsfather brings more than 20 years of experience across gaming, hospitality, CRM and commercial operations, with a career spanning customer-facing sales and marketing, executive leadership, and enterprise technology implementation. Her perspective is shaped by an uncommon path.
After beginning her career on the front lines of casino sales and player development, Katy moved into enterprise CRM and operational leadership, ultimately leading large-scale Salesforce initiatives from the business side.
This experience has given her a deep understanding of both how sales and operations teams work and how their needs must be translated into processes, workflows and technology that support them.
Prior to founding KEIGHTYK Group, Katy held leadership roles with Caesars Entertainment and Seminole Hard Rock, where her work included VIP and customer lifecycle strategy, CRM operations, sales enablement, process optimization, and enterprise Salesforce product ownership.
She holds an MBA from the University of Nevada, Las Vegas.
Katy Kindsfather
Founder & Principal
About the Founder
